GRIEVANCE REDRESSAL POLICY

The Grievance Redressal Cell (GRC) of St. Gregorios Dental College (SGDC) address genuine problems and complaints of students and staff whatever be the nature of the problem. Grievance Redressal System is used to establish a fair, independent and consistent system for redressal of various issues faced by the students and staff of this institution. The GRC support to develop a responsive attitude among all the constituents and further strengthening the bond of the students and staff with the institution, thereby maintaining a harmonious atmosphere in the campus.

The grievances in SGDC mainly classified into internal grievance, academic grievance and general grievance. Internal grievance will be resolved by Internal Complaint Committee (ICC), academic grievance will be addressed by Academic Monitoring Cell (AMC) and general grievance is resolved by IQAC.

The grievances may broadly consist of the following complaints of the students and staff.

• Internal Grievance
  
  • Sexual harassment or misconduct
  • Safety concerns during commutes
  • Theft or vandalism
  • Discrimination based on race, gender, religion, or other factors.
    
    
• Academic Grievance
  
  •  Attendance record errors
  • Unfair grading practices
  • Harassment or bullying
  • Inadequate teaching quality
  • Course content and syllabus concerns
    
    
• General Grievance
  
  •  Unfair selection for clubs or teams
  • Fee payment irregularities
  • Misconduct by staff or faculty
  • Limited opportunities for resources
  • Inefficiency or unavailability of student support services
  • Delays in issuance of transcripts, certificates etc.
  • Conflicts between students
  • Poor maintenance of college facilities.

Objectives

• Opportunity for the stakeholders to express their grievances/problems/dissatisfaction.
• To take appropriate actions and ensure that promises are kept.
• To prevent minor disagreements developing into more serious disputes.
• Advising students to respect the right and dignity of one another.
• Boosts morale and emotional security.
• Helps maintain cordial relationship.
• To provide easy accessibility to all the grievances for an immediate grievance redressal
  

Members of Grievance Redressal Cell

• Vice Principal/senior faculty
• College Union Chairman
• College Union Secretary
• University Union Counsellor
• Two teaching faculty representatives (One female)
• Hostel Wardens/Deputy Wardens
• SSGP Nodal Officer
• PTA Representative
  

Methods for submission of Grievances

The complainant can raise grievances through the following modes:

• The stake holder can write a letter to the Committee.
• The grievance can be submitted in prescribed format available on institute website under grievance redressal portal to the coordinator of grievance redressal committee.
• Message/Call to contact number specified on institute website/handbook to register the complaint.
• The complainant may raise the grievance on email id specified on institute website to register the complaint.
• The stake holder can submit grievance in the complaint/suggestion boxes kept at various parts of the campus.
  

Roles and Responsibilities

• Each academic year, the committee will serve for one year and be reconstituted at the beginning of the academic term.
• The committee will investigate the concerns and make recommendations for improvements to create a better academic environment. The college principal will oversee implementation of these recommendations and communicate actions taken to the complainant.
• Regular monthly meetings will be held by the committee to discuss and resolve complaints. However, if any urgent complaints arise, the committee will immediately schedule a meeting.
• Complaint boxes are opened twice a month
• Anonymous complaints will be treated with utmost seriousness.
• The college principal serves as the appellate authority for college-level complaints.
• Major grievance such as problem involving legal matters is referred to the management of the institute. Appropriate action is carried out as per guidance provided by the management.
• The Pro Vice Chancellor, Students Dean, Senate members, Students Union Chairperson, and Subcommittee of the Students Council will serve as the appellate authority for university-level complaints.
  

Standard Operating Procedure of Grievance Redressal Cell

• Upon receipt of complaint, the Co-ordinator of the Committee will send a response to the complainant acknowledging the receipt of grievance immediately and assures that once a complaint is made, it will be treated with sensitivity and confidentiality.
• Coordinators of grievance committee preserve all records pertaining to grievance/complaint received and closure of the grievance. The complaint shall be transferred to the concerned authority within three working days and the issue is resolved at the earliest possible time.
• The reply to complaints shall be informed to the complainant, including details of resolution or rejection of the complaint with the reasons.
• The stake holders whose grievance has not been resolved by the committee in a reasonable time or who is not satisfied with the resolution provided by the respective committee shall prefer an appeal to the head of the institution.